Dive Brief:
- Advanced Disposal Services has partnered with Sprint to use phones and tablets from the company across its fleet.
- Some of these devices will have the Sprint Direct Connect push-to-talk feature which allows instant communication between drivers and dispatchers.
- The company will also be using Sprint's Mobility-as-a-Service (MaaS) plan which offers more options for shared data plans, extended device warranties and dedicated customer service support.
Dive Insight:
After going public earlier this fall, Advanced Disposal is primed for further growth. This move should help make its fleet operations across 16 states more efficient and potentially reduce costs.
It's starting to become more common for drivers to have access to new technologies, including devices in their trucks to receive route changes or log operations on an ELD. Of course these devices can also present distractions if used while in motion so it's important for executives to enforce safety policies or train helpers on how to use the devices as well. Overall the trend toward newer technology in trucks has been a positive one, especially when it comes to safety features such as cameras or developments in automatic collections.
As seen with Republic Services' recent consolidation of its customer service operation, it can be financially beneficial for companies to review their communications structure on all levels. Because the technology involved is changing so quickly, it's likely that savings could be found by making the right upgrades.
